Refund policy
Return and Refund Policy
Jesus We Trust
At Jesus We Trust, we want every purchase to be meaningful and every customer to feel confident shopping with us.
If you're not completely satisfied with your order, we're here to help.
30-Day Return Policy
We accept return requests within 30 days of delivery.
To qualify for a return:
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The item must be in its original condition, unused, and free from damage caused after delivery.
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All original packaging, accessories, and components must be included.
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Proof of purchase or an order number is required.
To request a return, please contact us through the Contact Us page on our website.
Please do not send items back without contacting us first. We will provide return instructions and the appropriate return address after your request is reviewed.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs of the product and packaging.
We will review the issue and arrange an appropriate resolution, including a replacement or refund when applicable, at no additional cost to you.
Return Shipping Costs
For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise agreed.
For confirmed defective, damaged, or incorrect products, Jesus We Trust will cover reasonable return shipping costs or provide an alternative resolution.
Refunds
Once your return has been received and inspected, we will notify you of the refund decision.
If approved, your refund will be issued to your original payment method, generally within 10 business days after approval.
Your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Exchanges
If you would like a different product style, please contact us to discuss the available options.
Exchanges depend on product availability.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet shipped.
If an order has already shipped, a return may be required under the terms of this policy.
Non-Returnable Items
The following items may not qualify for voluntary returns:
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Items damaged through misuse or improper handling.
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Items missing original components or accessories.
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Items returned without prior authorization.
These exclusions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.
Contact Us
For return requests, refunds, exchanges, or order concerns, please contact us through the Contact Us page at jesuswetrust.com.
Please include your order number and a brief description of your concern.
We appreciate your support and the opportunity to serve you.
Jesus We Trust
Faith. Love. Hope.